Refund policy
Effective Date: November 24, 2025
At AllFemme, we are committed to providing high-quality products and a positive customer experience. We offer a 30-day money-back guarantee to ensure customer satisfaction. Please review our refund and return policy below.
We accept returns for both U.S. and international orders, provided the following conditions are met:
- The return request is made within 30 days of delivery
- The item is unopened, unused, and in its original condition
- The product retains its original plastic seal intact
- The customer provides photo proof of the item prior to return
To initiate a return, please contact us at hi@allfemme.com with your order number and reason for the request.
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you if the refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable
-
Return shipping costs are the responsibility of the customer
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at hi@allfemme.com with photos.
We will evaluate the issue and, if applicable, offer a replacement or refund.
Exceptions / Non-Returnable Items
- Sale or discounted items are not eligible for refund
- Opened or used products cannot be returned
Contact Us
For any questions about returns or refunds, please contact us at hi@allfemme.com. We’re here to help.